Frequently Asked Questions

Q: How can we keep our chairs from damaging the finish?
A: Apply E2 Chair Glides to all chairs, stools and other furniture that will be moved on the floor. These heavy duty pads have an easy to apply self adhesive backing. E2 chairs glides are available in several sizes and may be purchased at home improvement stores.
Q: What is the best and easiest way to clean our wood floors?
A: Keeping your hardwood floors clean and beautiful is as simple as vacuuming and damp-mopping. White vinegar (1 cup/1 gallon water) can be used to effectively clean all surface finishes. We also recommend "Preferred Wood Floor Cleaner." and "Bona" care cleaner. These are specially formulated for Bona and Waterbourne finishes. The authentic Sh-Mop with two washable terry cloth head covers is perfect for damp or dry mopping. **** CAUTION - NEVER use Murphey's Oil, Pledge, Mop and Glow, or similar products that contain wax and/or oils. These products can cause severe reactions when maintenance coats are required.
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Q: What does your warranty cover and why?
A: We warrant the grade of material and workmanship for one year. We warrant the moisture content of your flooring, making sure it falls within industry standards. We warrant all work to be completed in a substantial and workman-like manner according to standard practices.
Q: What does your warranty not cover and why?
A: We do not warrant against cupping, buckling, or shrinking. This is because those effects are due to improper care or climate conditions beyond our control. We do not warrant that the finish will never wear out, scratch or dent. No guarantee against color change. We do not warrant that the finish will not amber yellow or change color due to ultraviolet rays or lighting. The items we do not warrant for are influenced by on-site conditions and are beyond our control.
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Q: How long has your company been doing hardwood floors?
A: 1995 - Gabriel Pena learned the hardwood flooring trade and worked as a master journeyman for 12 years 2007 - Custom Hardwood Floors, Inc established by current Presdient, Gabriel Pena. 2008 - Established permanent office in Ventura California
Q: Who will be doing the work in our home?
A: Each job is assigned to a journeyman and an apprentice. Large jobs may require additional personnel.
Q: What training have your men received?
A: Each crew boss is a journeyman trained by Custom Hardwood Floors Inc through a two year apprenticeship program. On-going training includes thirty minutes safety and craftsmanship classes each month.
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Q: What should we do to protect our home from dust?
A: Plastic off affected areas to contain dust. Sheets and stick pins may be used for doorways. Remove picture frames, wall hangings, curtains, knick knacks, plants and anything you don't want dusted from the room. Cover ALL electronic equipment and furniture in adjacent rooms.
Q: Will the dust stain wall paper, carpets or furniture?
A: Most wood dust does not stain and is easily removed from walls, carpet and furniture.
Q: Is the dust toxic to plants, pets or food?
A: Most wood dust is not toxic to any of the above.
Q: What is a "Dust Reduction System"?
A: A vacuum hose will be attatched to each piece of sanding equipment and hosed outside to a collection bag. This will greatly reduce air-borne dust in your home. **We do not provide dust protection or cleaning unless specified in writing and requested at extra charge**
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Q: What should we do before the installation crew arrives?
A: The following should be observed in areas to be installed: Remove furniture, appliances, toilets, carpet, tackless pad, staples and nails Remove carpet and base shoe Observe all dust protection measures.
Q: What direction should the floor be installed?
A: The long direction to the room or across the floor joists are our first recommendations. Note: Floors wear longer if traffic flow is in direction of wood
Q: How long will the job take?
A: Our crew will install 200 - 300 Square feet per day on the average. Job site conditions may decrease or increase footage installed.
Q: If we are going to be out of town during the job, what should we do?
A: Make sure C.H.F has a key or have arrangements made to let the men in. Leave telephone number where you can be reached or a contact person for emergencies or to make decisions.
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Q: What should we do before the sanding crew arrives?
A: Observe all dust protection measures as outlines in the Dust Protection section. Turn off/disconnect all household detectors. i.e. carbon, fire, vapor etc... The crew boss will need a 220 volt power supply for the drum sander. An electric clothes dryer or stove outlet may be used. IF necessary we can connect to the main panel box.
Q: Are you going to fill the cracks?
A: All cracks, nails, holes, and defects will be filled with a "hard putty" after the floor has been rough sanded. Any small cracks or holes left after sanding will be filled between finish coats. A 100% fill job is impossible to achieve.
Q: How long will the sanding take?
A: Our crew will sand and seal 200-300 Square feet per day on average. This footage may vary due to job site conditions.
Q: Are there things we should do after your crew leaves?
A: Remove any masking tape the next day and set heat vents in place. There may be lights to turn off and check thermostat setting. In some cases the base boards may need touch up paint.
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Q: Why VerMesiter?
A: VerMeister sealers and finishes are unparalleled in appearance and durability, with market leading low environmental impact.
Q: Are VerMeister fumes toxic?
A: No. VerMeister boasts the large system of adhesives, sealers and finishes with a voc (volatile organic compounds) rating 200 or less. Our products are far below the most stringent EPA standards including those of the Los Angeles county.
Q: De VerMeister finishes last forever?
A: With little or no foot traffic the finish could last for decades without any maintenance. Most floors, however, have to endure the traffic of Dogs, children and guests. This can wear a finish down over the years. Proper cleaning and maintenance with Detergent Neutro and Idronet will preserve your floors and make recoating unnecessary. Consult your flooring professional for proper maintenance.
Q: Should we expect small imperfections?
A: Yes - Do not expect a table top finish. Small air-borne particles can settle in the finish. However, they should not be noticeable if viewing the floor from eye level.
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Q: What are the waterborne finishes?
A: Professional waterborne finishes contain acrylic and or urethane particles suspended in water. As a thin film is applied to the floor, the water evaporates as the particles settle. An interlinker added to the finish causes the particles to fuse together.
Q: How many coats of finish are required?
A: Depending on brand, a high quality sealer and finish used together can complete a floor in 2 coats. Standard procedure is 3. Four or more coats must be applied very thin to avoid curing problems.
Q: How durable are waterborne finishes?
A: Waterborne finishes vary in quality, and some waterborne finishes (Hi Tech 2k) outperform the best solvent based finishes on the market including acid cure and moisture cured urethanes.
Q: Are waterborne fumes toxic?
A: Toxic, no; potentially harmful to appliers, yes. Proper respirators and appropriate safety equipment is required for application.
Q: Will waterborne finishes appear the same as Acid cure finishes?
A: Some waterborne finishes appear opaque or "milky". VerMesiter's sealers and finishes will have the same clarity and depth as solvent finishes, and will not yellow over it.
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Q: When can we walk on the floor?
A: During the coating process, the floor can be walked on in stocking feet four hours after completion of application. The final coat is ready for shoe traffic in 24 hours.
Q: When can we put rugs and furniture on the floors?
A: Homeowners should wait 3 days before furniture and appliances with floor protectors can be placed on the floor after the final coat has been applied. Rugs may be placed on the floors 7 days after applications of the final coat.
Q: How long does it take the finish to cure?
A: VerMeister finished are cured 90% in 72 hours following final application, and 100% cured in 7 days. Excessive coats and job site conditions can extend curing time, and precautions should be taken in the first few weeks following completion. These are the average curing times and may vary due to job site conditions.
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Q: Why are there cracks in my floor?
A: Wood is a natural product that continues to expand and contract throughout its life. Small, uniform cracks between boards are the result. This is usually a seasonal condition, with cracks appearing in the winter and disappearing in the summer. Cracks wider than 1/8" may indicate a more serious problem. Please contact Custom Hardwood Floors, Inc in this event.
Q: What can a homeowner use to fill small holes or cracks?
A: A soft colored putty is a good temporary fix. It is available in hardware and paint stores.
Q: What can we do to minimize the number and size of the cracks?
A: It is a change in the interior humidity that causes most expansion and contraction of wood fibers. You can regulate your home humidifier to minimize changes in your homes humidity. This will promote less wood movement. Make sure heat is not turned off in areas having hardwood floors. Temperature plays a part in relative humidity. Check crawl spaces to assure that proper moisture barriers and vents are in place. A damp crawl space could cause the floor to swell and later show cracks. Vents should be open in the Spring, Summer and Fall while closed in the Winter.
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Q: What is a maintenance coat?
A: A maintenance coat is an application of a compatible finish over an existing floor finish. Having regular maintenance coats (every 3-5 years) will in most cases prevent a dusty and costly re-sanding.
Q: How do we know if our floor needs a maintenance coat?
A: This first sign of wear will usually show up as a dullness of the finish in high traffic areas such as entries, kitchens, halls and bar areas. A maintenance coat is recommended at this time. If the finish wears further, the floor may become discolored or faded as the stain or wood becomes threatened.
Q: Does Custom Hardwood Floors, Inc. guarantee maintenance coats?
A: The short answer is "No." There is always some risk that the new finish could chemically react, bubble, blister, lift or peel. In these cases a contaminate (wax, oils or silicons) usually has been introduced to the floor. Note: In the event of a reaction, the floor would be re-sanded at the owners expense Note: As a service to out valuable customer, if a complete sand and refinishing becomes necessary due to adhesion failure, we will subtract 50% of the prices of the abrade and re-coat from the prices of a complete sand and refinish to achieve success on the job.
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